Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a sanur88 account, including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account use rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyEligible regions only

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What These Terms Actually Cover

sanur88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on sanur88, you confirm that you have read and agree to these terms. They cover every part of your account activity — from how you fund your wallet using DANA, OVO, or GoPay, to how we process withdrawal requests once your identity

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is verified. Transactions made through local e-wallets are subject to the same account rules as bank transfers. We do not override or bypass the terms attached to any payment rail. If a deposit is flagged during our verification step, we will contact you through the support
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channel you registered. Players in Palembang and other Indonesia regions access these terms under the same conditions — availability depends on local law. We reserve the right to update these terms. When we do, the revised version takes effect from the date it is posted on
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this page. Continued use of your account after that date means you accept the updated terms. If you disagree with any update, close your account and stop transacting before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account under this policy, our support team is available through the channels below. Quote your registered account ID and the specific section you are querying so we can route it to the right team quickly.

Live Chat Open the chat widget from your account dashboard. This is the fastest path for account-specific terms queries, including deposit holds and wallet verification questions.

Email Support Send a message to our support address with your account ID in the subject line. Use this channel for formal terms disputes or written confirmation of a policy decision.

Help Centre The Help Centre on our site lists common terms questions, account eligibility conditions, and step-by-step wallet verification instructions for DANA, OVO, and GoPay.

HOW WE HANDLE THIS

Account Security and Policy Transparency

These terms are not just legal text — they describe the actual controls we run on every account. Here is how we apply them in practice, from the data we hold to how you can request changes.

Data We Hold

We store the account details you provide at registration and any transaction records tied to DANA, OVO, or GoPay. We do not sell or share this data with third parties outside of required compliance checks.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification on login. We recommend you never share your PIN or OTP with anyone — including messages claiming to be support.

Retention and Deletion

Transaction and account records are kept for as long as required by applicable local rules. You may request account closure at any time via live chat; pending withdrawals must clear before deletion is processed.

Requesting Changes

To update your registered mobile number, e-wallet account, or identity document, submit a request through live chat with your current account ID. Changes to payment details require a fresh verification step.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — deposits, withdrawals, account status, and what happens when something gets flagged.

No. Whether you deposit via DANA, OVO, or GoPay, the same account terms apply. Each transaction is logged to your account record and subject to the same verification and dispute rules.

We may suspend or close your account, depending on the nature of the breach. Any pending balance will be reviewed. You will be notified via your registered contact before any permanent action is taken.

Access depends on local law in your region. We only accept accounts from regions where use of the platform is permitted under applicable local rules. Eligibility is your responsibility to confirm.

The revised version is posted on this page with the effective date shown. We may also send a notification to your registered contact. Continuing to use your account after the date means you accept the changes.

Contact our support team via live chat or email with your account ID and the specific decision you are disputing. Formal written disputes should be sent to our support email for documented handling.

No. All account actions covered by these terms — including deposit, withdrawal, and account update requests — are available through the mobile browser. No feature is locked to desktop only.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us InfoSanur88 Banking InfoCendrawasih Wild Megaways

Terms That Cover How Your Account Works

How to Reach Us About These Terms

Account Security and Policy Transparency

Data We Hold

Account Security

Retention and Deletion

Requesting Changes

Common Questions About These Terms

01 Do these terms apply differently depending on which e-wallet I use?

02 What happens if I violate the terms?

03 Can I use sanur88 if I am outside Indonesia?

04 How do I know when the terms have been updated?

05 What do I do if I disagree with a decision made under these terms?

06 Are there restrictions on which account actions I can take on mobile?

Terms & Conditions

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